FREQUENTLY ASKED QUESTIONS

Our products are sold exclusively through our showrooms in New York City and London; pricing is available upon request. An Account Manager will provide pricing, dimensions, and request any other information necessary to fully specify your project. To obtain a quote, please call us, visit a showroom or email hardware@sabaxter.com.

New York Showroom

New York Design Center
200 Lexington Avenue
Suite 1205
New York, NY 10016
T: (212) 203-4382

London Showroom

Design Centre Chelsea Harbour
Third Floor, Centre Dome
Unit 314
London, SW10 0XE
T: +44 (0) 20-8196-2410

To request samples, please email the information below to hardware@sabaxter.com:

  • Contact Information
  • Company Name
  • Product Sample requested, please include the sample number (indicated on each product page)
  • Finish desired

A sales associate will contact you once your information has been received.

Pricing is available upon request. An Account Manager will provide pricing, dimensions, and request any other information necessary to fully specify your project. To obtain a quote, please call us, visit a showroom or email hardware@sabaxter.com.

New York Showroom

New York Design Center
200 Lexington Avenue
Suite 1205
New York, NY 10016
T: (212) 203-4382

London Showroom

Design Centre Chelsea Harbour
Third Floor, Centre Dome
Unit 314
London, SW10 0XE
T: +44 (0) 20-8196-2410

SA Baxter accepts checks and wire transfers. Please contact a sales associate for account details.

Many of our finishes are living finishes and are meant to age with time and use. We use wax* as a sealant to provisionally preserve most** of our finish types. If you prefer to retain the finish color of your hardware as received, please apply an appropriate wax on a frequent basis. We prefer the use of a suitable carnaubabased wax. Application frequency will depend on hardware usage and environment. The cessation of frequent wax application will result in the hardware developing a natural patina that makes every item we make one of a kind. A living finish develops a gentle patina and ages through regular use by reacting with the oils in your skin as well as the to the natural environment. Areas that have consistent and frequent contact will be become lighter and more polished, while areas that don’t have as much contact will mellow and potentially darken over time.

*If you have specified that pieces be lacquered or powder-coated, please note that the application of wax is not necessary.

**Wax application is appropriate for the following finishes:

Burnished brass, burnished bronze, burnished copper, burnished nickel and burnished white bronze; light & dark antique brass, light & dark antique bronze, light & dark antique copper, light & dark antique nickel and light & dark antique white bronze.

All polished finishes and all chrome finishes ARE NOT subject to wax application.

When cleaning is necessary always use a non-abrasive cloth and never use harsh chemicals, solvent-based products, or soaps.

To clean any hardware with a polished or burnished fi nish use a dry jewelers cloth. If spot cleaning is truly necessary, use a damp cloth. For hardware with all other finishes, use a dry, non-abrasive cloth.

Click here for Metal Flooring Installation and Maintenance.

Salt and sea water will accelerate the aging process by changing the hardware’s color, sheen, and texture. SA Baxter can recommend finishes most suitable for marine environments.

SA Baxter offers a custom service for those clients wishing to modify an existing SA Baxter product or develop their own unique design. SA Baxter produces real-time designs, generates cost projections, 3-D models and builds exact prototype pieces. An experienced sales associate will guide clients through the process, ensuring designs are fully functional, a realistic timeline is assigned and all hardware is specified and scheduled on a door-by-door basis. Your sales associate will be available during the entire process to answer questions and make recommendations as necessary.

Please contact us to speak with a sales associate.

Download our catalog. If you are a Trade Professional and require a hard copy of our catalog, please email hardware@sabaxter.com with your mailing address.